Customer Service

Return/Exchange Policy

• ALL Sale Items, Costumes, Costume Accessories and Wigs are Final, NO Returns or Exceptions Allowed.
• All merchandise must be in new saleable condition, with all tags attached and in its original packaging. If tags are missing, we will not honor the credit and will ship back to customer at their expense. We cannot accept returns on soiled items, nor prepackaged items that have been opened (US Health Government Law) and, therefore, made un-saleable. Please make sure that you try all shoes and boots on a carpet surface for fit. Any Hosiery, G-Strings, Thongs, or Tonga's may NOT be returned for (US Health Government Law).
• Returns must be accompanied by a RA Number (Return Merchandise Authorization), which can be obtained by contacting customer service on our "Contact US" page at top of page. Unauthorized returns will be refused.
• • You MUST "Contact US"(Bottom of Page) for ANY Requested returns. 
  • After our acceptance, returns must be received back within 30 days of your receipt date.
• Cancellations of an order is ONLY allowed within 4 hours of placing order.
• Shipping & handling charges are nonrefundable. Customer is responsible for costs associated with sending back the return items in perfect saleable condition that includes packaging and tags attached.
• Returns are subject to a 15% Restocking Fee.
• Returns for Exchanges must meet our terms. Customer will be responsible for new additional shipping charges of $10.95 for the NEW Exchange Order to be shipped out. There are NO Returns allowed on any Exchange Orders.
• If TWO or More Pairs of Footwear are ordered in same style, color, different sizes and the amount returned makes order total fall under the FREE Shipping of $85, then you will also be charged the $8.95 for FREE shipping and 15% restocking fee also.

Undeliverable or Refused shipments are subject to a 25% Restocking fee plus no credit on original shipping charges.

• Daisy Corsets Return/Exchange Policy - Daisy Corsets can only be exchanged for different size or different style of equal or greater value (you pay the difference). There are NO Returns accepted for these product lines. There will be a $10.95 shipping charge for all USA exchange orders. All tags MUST be attached.